Forum Discussion

Aohagan's avatar
Aohagan
Tuning in
2 years ago

How do I cancel my Virgin Media subscription?

My price has gone up from 30-54, I can no longer afford this, can anyone help me with the step on how cancel it online please?

  • goslow's avatar
    goslow
    Alessandro Volta

    Cancellation methods are here, you need to give 30 days notice

    https://www.virginmedia.com/help/leaving

    use the 'I want to cancel' button to see the options inc online chat

    Most of the above are likely to be slow, obstructive and difficult

    If you simply wish to cancel, with no further negotiation or discussion with VM …

    You can cancel your services by post as per info below

    Virgin Media, Sunderland, SR43 4AA

    Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

    If you cancel during a minimum term period VM may charge you early disconnection fees.

  • Hi Aohagan, thank you for your post. 

    We're sorry to hear you're thinking of leaving us 😔

    If you'd like to discuss the options available to you, we'd suggest contacting our retentions team on 0345 454 1111 (Option one, then four, then four), or 150 from a Virgin Media landline or Virgin Mobile.

    If, however, you're adamant you wish to cancel your account, please follow the advice given on the link provided by goslow.

    Regards,
    Daniel