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Padatronic's avatar
Padatronic
Joining in
4 months ago

Hi Guys, what was the outcome of this? I'm in exactly the same boat. They offered me through the portal a renewal offer, which I accepted, but only after I received the contract docs did I see the small print about DisneyPlus. It was not stated on screen when I was agreeing to the renewal.

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  • japitts's avatar
    japitts
    Very Insightful Person
    4 months ago

    It's usually better to start a new thread explaining your issue, than add "me too" to someone elses. Yours has now been moved to a new post.

    I'm going to guess you've got some concerns over a re-contract that includes an inclusive Disney+ subscription. Is there any specific charge listed against that element? Because if not, it's likely just part of the bundle.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Padatronic 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your package. Could you elaborate further into the issues with Disney + so that we can get a better understanding.

    Sabrina

    • Padatronic's avatar
      Padatronic
      Joining in
      4 months ago

      Hi Sabrina

      I was logged into the virgin media portal and saw that they were offering me a renewal deal for my existing Gig1 broadband package that was now out of contract. It was basically for what I have right now at a reduced price. I agreed to it through the portal; however, when I received the pre-contract documentation via email, I saw that Disney Plus had been added as an add-on, which was not disclosed during the renewal offer deal. So basically, it's the same as the last guy further up the thread; see the screenshot below.

       

       

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        4 months ago

        Thanks for the update, can you do me a favour and remove the image from your post as it has personal details of yours on there and I will send you a private message to go through this with you.

        Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina