Forum Discussion

parvaiz's avatar
parvaiz
Joining in
31 days ago

Hi. Although I cancelled my package and VM is still taking payments every month.

Hi. How can I get someone at VM to sort this out? I left VM last autumn and sent the kit back but VM is still taking payments by direct debit. The help pages do not help.

  • Steven_L's avatar
    Steven_L
    Forum Team
    31 days ago

    Hello parvaiz,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your package after leaving Virgin Media. Are you receiving any bills from us at all?

    Kind Regards,

    Steven_L

  • parvaiz's avatar
    parvaiz
    Joining in
    29 days ago

    Hiya. I spoke to VM to explain I was leaving and the date of switching. I had to call VM again a few times to get a package to send back my tv box and router and then VM called to say they were charging me for leaving. I have had no bills, my online account shows no costs but VM have been taking by direct debit each month.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      29 days ago

      Thanks for the update parvaiz, so that we can look into this further we need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina