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Johnandmisty's avatar
Johnandmisty
Joining in
2 years ago

Help with set up email

Hello

I need help. I Can not register my virgin account because my daughter set it up for me. She has a virgin account already and was told she could use the email account attached to her account on mine. When I try to register it keeps finding my daughters account and saying weโ€™re found you. Iโ€™ve tried setting up with a different email but when I put my account and area in it just finds her account.  


 

 

 

 

 

 

 

1 Reply

  • Hi Johnandmisty ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ˜€

    We're sorry to hear about the problem you're having ๐Ÿ˜”

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


    Regards,
    Daniel