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benhanks59's avatar
benhanks59
Joining in
9 days ago

Help with request to return a router that was delivered to the wrong address by Yodel and stolen

Hi. I’m hoping someone can help me. I cancelled my account during the 14 day cooling off period because of the title of my post. I’ve received all the cancellation documents by email already. Today I received an email requesting the return of the stolen kit. The kit was never in my possession, I have photographs that prove Yodel delivered it to the wrong address. This was reported the day after it happened to both Virgin and Yodel. Could anyone advise me on what I should do about the email? Do I need to call in again?

Thanks

Ben

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    9 days ago

    Hello benhanks59,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your equipment returns. 

    I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L