Help for vulnerable customers?
Hi, my mum (who is in her 80's) is a TV, phone and broadband customer and every year finds the process of renewing her contract incredibly stressful. Last year, we spent almost 2 hours on the phone, being passed back and forth between call handlers, put on hold, constantly trying to upsell her services she didn't need, even though she'd made it really clear. It was upsetting and stressful and I had to help her perserve and get a deal that suited her, at a price that she could afford.
This year, I can't be with her when she renews it, and she is already very anxious about dealing with the call centre. Is there any way to do it without battling with them and getting a price she can afford? The annual mark up is so much, we always have to negiotiate it.
Thank you
