So, we received a letter from Virgin telling us to change our password, etc.
I have now changed it TWICE - and both times, the exact password I changed it to does not work!! What on earth is going on here? It's the exact password. I haven't typed it in - I've copied it or added it from my password manager and it's not recognized and I can't log in now!
I had this problem the last time I had to change my password. It's beyond ridiculous!
Tried a third time and same thing. It doesn't recognize the password! This has got to be the absolute worst user interface ever.
Ok - someone please explain to me why I had to put another email address to change my password from within my Virgin Media account, which then changed my login email address?? Make it make sense! I have managed to log in using my Gmail address.
Also, I can't change it back to my blueyonder email address!!
VM made the changes for security reasons. You cannot use any VM/NTL/BY addresses anymore. All My VM logins are now 3rd party email addresses.
Make it make sense!
VM has had issues in the past with the security of its online services. Previously, customers would use the same (VM) email address and password to access the primary 'My VM' and VM webmail. It also used to be possible, via the primary 'My VM', to change passwords on secondary email accounts.
This meant that if scammers and hackers got hold of particular VM email/password combinations they could do a lot of damage to VM customers. The people worst affected by this were those who used the same email/password combo across multiple sites and services.
VM's solution to this was to require customers to provide a third-party email address to use as the login name and also require the use of an app password (generated from within 'My VM') to set up email clients such as Outlook, Thunderbird etc.
In addition, secondary email addresses can no longer be administered through the primary 'My VM' login. Each secondary mailbox (as-was) now has its own 'My VM' login.
This may have improved security, to an extent, but it has created a huge administrative task for any customers with multiple VM email addresses because each one now requires a separate third party email address.
Given that each customer now has to use third party email, and most of the third party email services are far superior to anything offered by VM email, it begs the question why anyone would want to stick with VM email.
Best advice is to stop using VM email and begin the process of migrating to a new email service elsewhere. You will get better features and security and reliability compared to VM email.
We have multiple email addresses on VM. Are we meant to have multiple OTHER email addresses to access these accounts? It does not make sense.
Yes, every mailbox needs a 3rd party address. Remember VM have not given new users a mailbox for 3 years now, so it’s not an issue for “new” users. They also don’t have primary and secondary accounts any more, hence the proliferation of 3rd party emails. Personally I left VM email a long time ago and I would suggest you migrate as well.
That's going to be a huge nightmare. Do you have ANY idea how many different services I have signed into using one of just my two VM email addresses? Then my husband has one, as do my son and daughter. I don't even know how many services I've used these email addresses on!!
