Forum Discussion

Bulbuli's avatar
Bulbuli
Joining in
10 months ago

Haven't received welcome email

Greetings,

I am unable to create an account with Virgin Media as I don't have an Account number and an area reference code. I was supposed to have received a welcome mail detailing them, but I didn't receive any mail other than the one entailing pre-contract details. I see this issue has been encountered by other people as well. I'm hoping to find a solution to this.

Thank you and regards.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    10 months ago

    Hey Bulbuli, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    I will send you a PM so we can look at getting this sent out for you.