Given false promises when taking out a contract (price increase)
Hi,
As the title suggests, I was aware of the new price increase policy implemented this year, that's why I made sure before renewing last year (October) to make it clear that I'd only accept a new contract if the price would stay the same throughout the entire duration (18m).
The agent told me that the price "will be good for the next 18 months" and that when the price increases, VM "can waive it or apply additional discounts."
After contacting CS, it seems VM isn't willing to honour the agreement telling me that the contract says there is a price increase and that there's nothing they can do about it. I believe If I was mis-sold the contract and given promises beforehand, and these aren't fulfilled, then the contract is essentially void.
I'd appreciate if someone can provide some insight into this sort of thing as I don't like being taken for a fool.
Many thanks!