Getting Charged Double
We cancelled our Virgin Media last month before our next bill was due (Feb 19th 2024), and today we were told that we now owe your company £147, which is double the fee. Apparently, Virgin is trying ...
Forum Discussion
Hello IreneAC
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your final balance.
Sorry as well to hear you have decided to lave us after 25 years.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L