Forum Discussion

mupps's avatar
mupps
On our wavelength
5 days ago

Get this bill sorted!

My latest VM bill has been generated. It's extortionately high. Is it because I have given 30 days notice. Why???..Contract expires 22nd June. Can attach screenshot if required...

VM say I did not pay last month's bill. However it goes out via direct debit. It went out as normal. As on the screenshot. Honestly I'm gobsmacked. Someone sort this. Listed below is from the email. 

New bill total£154.11

Package £100.11

Owed from last month (which has been paid by DD).£54.40

My package is only £54.40 so that is incorrect. Also last month's at £54.40 was paid. 

Do you want people to get ill worrying about this VM. I'm disgusted to be honest. Sort this out please. 

 

[Mod - posts merge into one thread. May not show in order]

4 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    4 days ago

    Hi mupps thanks for posting and welcome back to our community. 

    Sorry to hear of any confusion around your billing. And for any concerns this may be giving you. So that I take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 days ago

    Don’t raise a new post on an ongoing issue, that is already being being dealt with by a VM staff member. Just causes confusion and will probably make the resolution longer.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    3 days ago

    Hi mupps 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns. We can see that you've another thread open that you're receiving support on. We ask Community members to not open multiple threads on the same issue. This is so we can offer help and advice within one space and save from any confusion and repeated requests that can cause issues on the account which may delay any resolution. This also helps other members in finding all the support they need in one space should they have similar questions/concerns.

    Should you still need support on this, please respond in your already opened thread where we are already assisting you with this concern. 

  • mupps's avatar
    mupps
    On our wavelength
    3 days ago

    Hi

    The moderator dealing with it has not explained to me why this is the case regarding the billing statement. As said. My bill.is extortionately high. This is why I have requested more assistance 

    Regards

     

    Martin