Forum Discussion

XEyedBear's avatar
XEyedBear
On our wavelength
14 hours ago

get strange result from 'forgotten email address'

I just signed a broadband-only contract with VM after an absence of some years. Among the tsunami of emails I have received is one inviting me to sign-in to 'My Virgin Media' account (or register for one). I started the sign-in process and immediately selected the 'forgotten password' option. I entered the requested details (name, account no. service area code). the result of the search is strange:

So, some questions:

  1. What can I do with this?
  2. Do I need to create a new 'My Virgin Media' account, assuming the one from years ago is now non-existent?
  3. If my old account is still available, how do I find out what email address to use with it?

Advice appreciated.

2 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    11 hours ago

    Hi XEyedBear 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with trying to sign up for an online account. 

    This looks like the email you're using is still linked to an account you had previously, which is why it is advising that it has found your email. 
    If you wish to use the same email, this will need to be removed from the older account. Alternatively, if you have another email you can try, you can use this as your Virgin Media O2 ID login detail. 

    Let us know if you've been able to create the online account with another email. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    13 hours ago

    However, has it really found your email?  The code has just spat out [object Object] as your address?

    Apart from this, I don't think the Mod's here have permissions to alter email addresses etc. on accounts.  I believe you have to call Customer Services directly.