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Jamilai's avatar
Jamilai
Joining in
14 days ago

Free trail service cancellation

Hello,

My name is jamila and I am on a free trial service. I don't have have access to my account details and would like to cancel the service to avoid receiving any bills as I am no longer resident on the UK.  Can you please help me out as I have tried many avenue without any solution.  Please help me sort this as I do not want to be held accountable for any bills please. 

 

Thank you. 

1 Reply

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    13 days ago

    Hi Jamilai,

    Thank you for your post. We're very sorry for any issue you're having with cancelling your account. 

    We can certainly take a look into this for you. We would need some details to locate the account which we will ask via private message. 

    ^Martin