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Jamilai's avatar
Jamilai
Joining in
4 days ago

Free trail service cancellation

Hello,

My name is jamila and I am on a free trial service. I don't have have access to my account details and would like to cancel the service to avoid receiving any bills as I am no longer resident on the UK.  Can you please help me out as I have tried many avenue without any solution.  Please help me sort this as I do not want to be held accountable for any bills please. 

 

Thank you. 

1 Reply

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Jamilai,

    Thank you for your post. We're very sorry for any issue you're having with cancelling your account. 

    We can certainly take a look into this for you. We would need some details to locate the account which we will ask via private message. 

    ^Martin