Forum Discussion

Anonymous's avatar
Anonymous
5 months ago

First bill

I've just started a contract for broadband and TV as a new customer. I bought online a package for £69.99 per month plus a £150 credit on my bill.  On the My Virgin app my first bill shows my 2 monthly payments as being £156 which is the cost of my package without discounts applied.  It does show the £150 credit though.  Can anyone explain the absence of the discounts on my bill?  My contract states the correct amount of £69.99.

  • Ayisha_B's avatar
    Ayisha_B
    5 months ago

    Hi Anonymous 👋

    Welcome to our Community Forums and thanks for your post. 

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can go fro there.

    Speak soon!

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    5 months ago

    Hi Anonymous 👋

    Welcome to our Community Forums and thanks for your post. 

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can go fro there.

    Speak soon!

  • Anonymous's avatar
    Anonymous
    5 months ago

    Hi Aiyisha_B,

    Have you made any progress with my enquiry yet?  I am anxious to get the matter sorted before my 14 day cooling off period is over, in case there is some fundamental issue with my order which means I have to cancel,  I just cannot afford to be stuck with a £156 bill every month until the problem is eventually resolved.

    Many thanks,

    Robnro.

    • Carley_S's avatar
      Carley_S
      Forum Team
      5 months ago

      Hi Anonymous 

      We can see that you're already in a private message with the forum team and they'll be able to assist your further there should you've any further questions regarding this.

  • Anonymous's avatar
    Anonymous
    5 months ago

    Resolved my billing problem on the phone today.  Called at 9.30, issue resolved successfully without any quibble.