Forum Discussion

dbrandreth's avatar
dbrandreth
Joining in
7 days ago

First bill estimate makes no sense

Hi,

I wonder if anyone could help me understand my first bill estimate please?

I signed up to the sports package which is £56.99 a month, and added the UHD package which is £7 a month.

With the black Friday deal the first 3 months should be free so I only expect to pay £7 a month for the UHD.

Initial set up was £49.95 as I had the TV 360 box but I was told that I'd get £25 credit towards this and that there were no fees for installation (I have email confirmation for this credit).

My estimate is currently showing as £66.63, having already increased from £63.95 for no reason, but either seem way too high.

I'd expect the initial bill to be £24.95 plus £14 for the first month and following month of UHD, so £38.95 in total.

Can anyone help me with explaining what's going on?

Thanks 

David

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 days ago

    From memory, VM bill 2 months for the initial bill as you pay in advance?

  • dbrandreth's avatar
    dbrandreth
    Joining in
    7 days ago

    Yeah that's what I expected so it should come to £38.95, not sure where they get their estimate from, especially now it's £66.63 which is an odd figure 

    • Richardr1's avatar
      Richardr1
      Fibre optic
      7 days ago

      You've probably worked this out yourself, but the first estimate was exactly £25 more than you were expecting, so that hadn't come off.

      The actual bill itself should have the full breakdown of what is included. If you don't have that yet, it is worth checking the contract on the website and see if that is what you were expecting.

  • dbrandreth's avatar
    dbrandreth
    Joining in
    7 days ago

    Hi, 

    Yes the first estimate kind of made sense though the credit needs sorting.

    The second estimate is odd though and I don't understand, unfortunately an itemised bill hasn't been generated yet.  The contract matches what I was expecting.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      7 days ago

      Hi dbrandreth 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the confusion that you are having with your bill. So that we can take a look into this and give you some clarity we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina