Final bill after account holder death.

Question

I have closed my dad's account after he passed last week.

I've been told by two separate people on the bereavement phone number that "we do not need to pay this final bill", they keep telling me that final payment is not needed, as "Virgin Media" do not chase for this.

Has anyone else experienced this? It doesn't make any sense.

Disconnection date is today 26th April. We just received a bill on 24th April for the period going to 23rd May. I wanted clarification on why we were being billed until the 23rd May when the account terminates today 26th April. They couldn't clarify this and both people I spoke to on the Bereavement line said not to worry as this does not need paid. I asked for this in writing and they said they coursing give me it in writing either.

Any advice would be appreciated.

Thanks

Martin_N · Answer

Hi Jamiemline,
Thank you for your post. We're sorry for any concern with regards to the final bill.&nbsp;
The agents you've spoken with though are correct and we would not charge a final bill for the account.&nbsp;
Our system would generated a bill automatically but we would cover any generated bill with a credit.&nbsp;
^Martin

Jamiemilne · Answer

Thank you.Will we be provided with a credit note for this? Or confirmation that the account has been credited and balance is £0?My mum is worried that the unpaid bill will be passed to debt collectors. We have read stories of similar situations where VM customer was told their deceased family members final bill didn't need paid and then they were chased by debt collectors.&nbsp;

Martin_N · Answer

There wouldn't be any correspondence for this. It would just be applied to the account to cover any final bill generated.&nbsp;
^Martin

Jamiemilne · Answer

How would we know that a credit was applied? Would be told by an agent on the phone, or be able to see it online or by mail? Thank you

David_Bn · Answer

Thanks for coming back to us Jamiemilne, and I hope you and your Mother are keeping well after your Father's passing - my sincere condolences.
I'd like to pick this up and go through data protection with you to offer you information on the account and offer you both some closure and reassurance.
If you can please check out the envelope in the top right hand corner, they'll be a private message from me waiting.
Thanks,
David_Bn

Forum Discussion

Final bill after account holder death.

5 Replies

Related Content

Change main account holder

I am the main account holder not an additional account holder

Account - Cable

Account Issue

Account Holder Passed Away