Forum Discussion

ronnynroon's avatar
ronnynroon
Joining in
2 years ago

Error DEF01 at profile set up stage

Hi,

I get to the complete profile set up stage and cant get passed it as keeps coming up DEF01 error. Due to this I can't access my account properly.  Please can someone help with this?

Thanks 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey ronnynroon Thanks for reaching out to us and a very big warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the poor experience you are having in relation to the My Virgin Media account.
    Can you confirm you have tried different browsers or even private mode?
    Please also try to clear cache and cookies.

    Let us know how it goes.

    Kind regards,
    Ilyas.

    • ronnynroon's avatar
      ronnynroon
      Joining in
      2 years ago

      Hi, yes tried different browsers,  clearing cookies and cache and incognito mode. Still doing the same thing in showing DEF01 error . I need this fixed please as I can't access my settings etc.

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply ronnynroon on the Virgin Media forums. 👋🏼

        I'm sorry that it's still not worked. 😞
        I will send a private message to further assist.

        Kind regards,
        Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thank you ronnynroon for speaking with us today on the Virgin Media forums. 👋🏼

    I'm glad the team has been able to assist and sort this out.
    As advised - reach out to us for any other queries and we'll help where we can.

    Kind regards,
    Ilyas.