Forum Discussion

andnjones's avatar
andnjones
Joining in
2 months ago

Erroneous Night Ticket Purchase After TV 360 Upgrade

After scrolling through the channel listing following an upgrade to TV 360, I believe I've erroneously purchased a Night Ticket after pressing OK rather than scrolling up the channels.

Although I can't remember the exact sequence of events and messages, it appears that you are not presented with any confirmation of payment and the amount, but are just informed you've purchased a Night Ticket!

This is not acceptable.  I had no intention of purchasing one and have no intention of using it.  Would a member of VM please remove this erroneous purchase so that it does not appear on my bill.

Thank you.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    2 months ago

    Hi there andnjones 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you've been charged for something you haven't watched. I'll certainly be happy to take a look into this for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan