Forum Discussion

kimb0's avatar
kimb0
Tuning in
29 days ago

End of Contract - New Monthly Bill

Can you please clarify my latest bill. I'm currently paying £88.98 per month with a contract that ends in 8th March 2025. I received an email on 13th February 2025 advising me that from 2nd April 2025 my monthly payment will increase to £99.98. Today I've received notification that my bill dated 24th February (payment date 17th March) is £108.04.

I understand that renewal of existing contract will no longer include TNT Sports and if I want to continue with TNT Sports that I will have to pay an extra £18 per month in addition to the £99.98 or £108.04?

  • Kath_P's avatar
    Kath_P
    Forum Team
    29 days ago

    Hi Kimb0, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion over your latest bill. As we bill in advance, your latest bill will likely contain service charges for after 8th March however the discounts will still be applied for the dates before then. This will result in a higher bill than usual but not as high as your new monthly amount. 

    TNT Sports is no longer included in our packages so if you were looking at renewing your contract, there would be an added charge. We can certainly have a look at a package renewal for you and outline your options, but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    29 days ago

    Hi kimb0,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,