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pikerman's avatar
pikerman
Joining in
16 hours ago

Email

I have an ongoing complaint.  I received an email from the Resolutions Team.  The email is 

"ResolutionsTeam@virginmedia.co.uk"  Can anyone tell me if that email accepts incoming emails as I have replied to it and have not had a response?  If it doesn't accept emails, does anyone have an email for Virgin Media that does accept email.

Thanks

 

3 Replies

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi Pikerman,

     

    The complaint you made, did the reference number start with C-?🙂

      • Deepak_S's avatar
        Deepak_S
        Icon for Forum Team rankForum Team
        9 hours ago

        Thank you for the information!

         

        If this is the case then yes that email does receive customer responses. This is then picked up by an agent who will contact you once they have reviewed your complaint in full and your response. We hope this information helps🙂