Email upgrade invite!
Hi all,
Very confused in honesty.
I got an upgrade email and went for it as I could get the 500mb for an extra £3 a month for 18 months.
My speed is doubled as I am a volt customer so this would put me on the 1 gig package. I received the pre-contract agreement minutes after processing this on the 27th April.
But nothing has happened, I had no option to upgrade again as I was receiving the message we are dealing with your order, we will let you know when its been done.
However now I can choose upgrade again but the price is now a full £10 extra! Have I missed out on the offer I originally chose? Is it still in the works? Nothing on my account has changed currently?
Seems barbaric that I have a pre-contract document, but nothing has been done. I would have thought I would have had at least some form of communication.
Especially as the estimated activation date has now passed!
The activation date was initially put down as the 30th of April, almost a week ago now. No new equipment or emails received from virgin at all.
I certainly hope I haven't been cheated out of the offer, I would have thought upgrading online would have been simple nowadays.
Regards
Mark