Forum Discussion

Greengiant1978's avatar
Greengiant1978
Joining in
5 months ago

Email says I'm out of contract

I renewed my Broadband for 18 months,1 year ago.since then I have been getting emails saying I'm out of contract.When I check my account it says I'm out of contract but also says it does not expire till March 2025.I am being offered new deals which I'm reluctant to take because I don't want to be paying 2 bills.very confusing!Any help would be appreciated.Thanks

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there Greengiant1978 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your contract, I would be happy to take a closer look with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.