Forum Discussion

belfix's avatar
belfix
Joining in
2 months ago

EMail & Account Problems

The account is officially registered.

Access to the main account details was via a "main"@ntlworld.com email account which has somehow been changed.

“We” have various “Virgin & ntlworld” email accounts for specific purposes of which on-line details eg lists of emails/spam etc of some cannot now be accessed.

My request/complaint is that I cannot access, manage, report spam etc on the accounts and that somehow on their servers something has happened to prevent this. All of the accounts need to be reset? Or repaired?

I posted a more full set of details to their complaints department more than a week ago and had nothing in return - I cannot even check the status of my complaint because I cannot sign in with a "main account holder"

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi belfix, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with accessing your main VM email address. We've made some changes and now any email address with VM needs to have their own log in. You can no longer access them from the main account. 

    You would need to create a third party log in for each of the sub-email accounts you have with us. 

    Let's start off with getting your access sorted to the main VM account. In order to do that I'll need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,