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meyrjen's avatar
meyrjen
Joining in
3 months ago

Early exit fee from BT which VM promised to Pay

I left my BT contract early as the VM sales guy promised VM would refund the amount of the exit fee to me. Despite sending the proof of exit fee and following all his instructions, I haven't received the refund. Has anyone else had this problem and been able to solve it?

 

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  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    We have seen this reported a number of times in relation to fly by night salesmen.

    Let's hope you have the offer to buy you out of the previous ISP contract in writing.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 months ago

    Hi meyrjen,

    Thanks for your post and welcome to our community.

    I'm sorry to hear there's a dispute regarding the refund.

    I'll send you a private message now to take some more details.

    Please look out for the envelope in the top right of the page and pop back to me when you can.