Forum Discussion

Barbwinter99's avatar
Barbwinter99
Joining in
14 days ago

E billing

Hello

Like lots of people I am unable to switch to ebilling. The options are not available on any account even after follow the guides.

 

Can you please help?

Thanks

  • Plantman1980's avatar
    Plantman1980
    Joining in
    13 days ago

    Same here - ridiculous isnt it, i got through to support who said they had fixed it....low and behold the next paper bill comes through, they must be making millions off this

  • Kath_P's avatar
    Kath_P
    Forum Team
    13 days ago

    Hi Barbwinter99, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not been able to sign up to e-billing. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,