DV and account takeover

To whom it may concern

 

My ex husband is the account holder on my property in which he is on bail since the 23rd October 2023 and has now changed the password so I cannot take control of the account. 

There is a non molestation order in place in which my ex husband is not allowed on the road of the property due to domestic abuse. He has already changed the email address and password so I cannot pass through security.

 

Please can you confirm that he has cancelled the contract which he is stating or I can take over the account and negotiate the price and/or have a new contract? I have tried to call several times but have not had much success due to not knowing the password on the account. Via WhatsApp I had managed to get a technician out and place myself on the account but as I am not the main account holder there is nothing I can do and he has since changed this. 

 

It seems bizarre and illogical that as a domestic abuse victim, the abuser can still control services like virgin media despite a police investigation taking place and him not being allowed on the property due to safeguarding. He has already taken control of the Netflix account (purchase via virgin package) in order to stop the children from accessing the service. He had failed to pay the previous bill and I was then asked to pay it (even though as pointed out I am not the account holder) (he now.paid the account)

Ideally I would like to negotiate a new contract in my name as I've been with virgin since they were ntl! My Ex husband removed my name on the account too. 

I have emailed and called virgin with no luck. When calling virgin despite me explaining this I cannot pass through security and then they asked to speak to the account holder!!!