Forum Discussion

londonarnold's avatar
londonarnold
On our wavelength
8 months ago

Downgrade me to the cheapest Broadband Only

Hey VirginO2, I’m trying to receive calls from you, where I keep missing them because I can’t get the Sound and haptics to work on my iPhone, and I’m on “pay as you go”, where I can’t top up until Monday, so I can’t make outgoing calls, I lost my job and am now unwaged, so I need to downgrade because there’s no way I can afford the current “package”, the best I can keep will be the cheapest Broadband only, the TV and phone will have to go, if you can do that, I will have to start the process of leaving Virgin O2 altogether as I’m out of contract now.

Thank you for reading this, please reply.

  • Hi londonarnold, thank you for your post.

    We're sorry to hear about the situation you find yourself in 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    If you are out of contract you can leave by giving 30 days' notice. You should leave if you can get cheaper broadband elsewhere.