Forum Discussion

a_rich's avatar
a_rich
Just joined
20 hours ago

Double-payments Taken

Hi, 

My issue is regarding a recent payment being taken twice on my Virgin Media account.

 A payment was automatically taken from my bank account yesterday even though I had already made a payment 2 weeks ago using a separate bank account. I have not set up a direct debit. 

Since I have not set up a direct debit why was this payment still taken, and also in spite of already having paid and received confirmation of paying this bill. In addition, will this happen with future transactions. Is there a way for this double payment to be refunded or will it be credited towards my next bill? 

Thanks.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi a_rich 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you have an issue related to a payment, if you have set up a continuous payment with attached card details this can act like a Direct Debit and a manual payment is not needed. If you have made a manual payment as well as a card payment it will be credited to your future bills. 

    So that we can give you more clarity on this can you please join me in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina