Forum Discussion

ReturningHub's avatar
ReturningHub
Joining in
23 days ago

Doorstep_Collection issue with reference number.

Until today 27/12/24  I have not received the return packaging to send back the hub, VM have threatened to charge me 40 pounds if it is not returned By 3/01/25, i understand it takes at least 10 days to travel by mail. I have spoke on webchat to a person called AMIT who gave me  a reference number for tracking a doorstep collection this webchat was on the 25/12/24 AMIT said that the hub would be picked up with in the next 3-5 days, Will I be notified of when its going be -today , tomorrow  or Sunday . Also I have been on to my account and there is no where for me to input that reference code. Please advise on how i can use the reference code  beginning FOR and if I will be notified of the collection time.`

Thank you

  • Lee_R's avatar
    Lee_R
    Forum Team
    23 days ago

    Hi ReturningHub thanks for posting and welcome to our community.

    Sorry to hear you've not got a set date for your equipment being collected. And for any concerns this may be giving. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R