Forum Discussion

Gazzbun's avatar
Gazzbun
Tuning in
12 days ago

Disgruntled, poor service and package content adjusted without notice

Hello

We've been with VM in excess of 12 years and slowly but surely are being ground down by poor customer care and lack of response. We've just renewed our package with everything the same as before so we were told. Without notice we have spotted that Netflix is no longer accessible on our account yet all along it has been included in our package as standard which we were happy with. Not only can we no longer login to Netflix via the remote Netflix button the My Virgin Media account is indicating that we don't have a Netflix login. It used to login automatically as part of our linked package and was showing up in the Entertainment Services area. We have no idea what has happened all of a sudden and cannot get anything out of VM despite promises to investigate and return our call with updates. It is all extremely frustrating and a case of paying more and getting less in return.

Anybody have any idea why we can no longer watch or access Netflix despite it being, or previously up to renew in Feb 2025, part of our package?

Thank you

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 days ago

    Hi Gazzbun, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with accessing Netflix. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Gazzbun's avatar
    Gazzbun
    Tuning in
    11 days ago

    Thank you sl much for reaching out Kath and taking ownership to have this resolved quickly, appreciated

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      11 days ago

      Hi Gazzbun thanks for replying here.

      It's great to hear that Kath was able to support you! Thanks for reaching out to let us know 😊