Disconnection fees
Hi, I am moving to rented flat which does not have the ready to use Virgin media installation equipment, and I need consent from all flats owner including mine to set this up. And my only option is...
Forum Discussion
Hi Rana,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you've had some issues with getting your disconnection fees waived. Whilst the flat is still showing as serviceable, the early disconnection fees would apply I'm afraid.
The movers team would be able to get things arranged for the move and if it ultimately failed due to not being serviceable, the fees would then be credited back to the account, in line with our policy.
You can reach the movers team by calling them on 150 / 0345 454 1111 or via online chat here.
Thanks,