Forum Discussion

suvendu87's avatar
suvendu87
Just joined
21 hours ago

Delay in Refund of Credit Balance After Account Closure

Dear Virgin Media Customer Care,

I disconnected my Virgin Media services and returned all equipment, which your team has confirmed as received. My final bill shows a £42 credit balance, but I have not yet received the refund.

My Direct Debit is still active, so I expected the amount to be credited to my bank account automatically. Please confirm how long Virgin Media team will take to my refund to be processed.

2 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    7 hours ago

    And they'll send it by cheque, in the hope it gets lost  or you forget to cash it. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    12 hours ago

    Hello suvendu87,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear that you’re experiencing issues with your refund after your account was closed.

    Any refund can take up to 45 days from the date that your account is closed. How long has it been since you closed your account?

    Kind Regards,

    Steven_L