Forum Discussion

RayKing's avatar
RayKing
Joining in
12 months ago
Solved

DEF01 error login to my account

Hi I'm trying to log in but it doesn't recognise my details, even when I try 'forgot email' or 'forgot password'. I tried to sign up in case the one I set up over the phone didn't work and I get this...
  • Ashleigh_C's avatar
    Ashleigh_C
    12 months ago

    Hi there RayKing 

    Thank you so much for your post and welcome to the community forums it's great to have you here. 

    I am so sorry that you are facing this issue with your My Virgin Media account. Can I just ask have you been a customer with us before, and if so did you use this email to register?

Ashleigh_C's avatar
Ashleigh_C
Forum Team
12 months ago

Hi there RayKing 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you are facing this issue with your My Virgin Media account. Can I just ask have you been a customer with us before, and if so did you use this email to register?

RayKing's avatar
RayKing
Joining in
11 months ago

Yes i used this email to register!

This is my first time signing up

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    11 months ago

    Thank you RayKing and I understand. I would be happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.