Forum Discussion

Pacplayer's avatar
Pacplayer
Joining in
2 years ago

DEF01 and can't access emails

I can not access my emails

It is a virgin.net account

I have a DEF01 error message

Can anyone help with this please?

Thanks

6 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Pacplayer, thank you for reaching out and a warm welcome to the community and I am sorry to hear this.

    We are currently aware of an email issue effecting a lot of people. 

    What error are you getting this on, is it a phone, laptop, tablet etc? 

    Have you tried another browser / device at all?7

    Have you tried to access them in private mode?

     

    • Pacplayer's avatar
      Pacplayer
      Joining in
      2 years ago

      Hi,

       

      Thanks for replying to my request for help.

      I have tried multiple devices (phone, laptop, desktop, tablet) and I have tried other browsers, including private mode.

       

      Can you help?

       

      Thanks

       

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Pacplayer, thank you for your response.

        Just to confirm, have you tried accessing your e-mails both via webmail and a "client" app (like Microsoft Outlook, Apple Mail or Gmail)?

        Advice on how to manage your Virgin Media e-mail account can be found here. 

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel