Forum Discussion

Anonymous's avatar
Anonymous
30 days ago

Dangerous cabling installed by Virgin around my front door

Hi. I have highlighted this problem to Virgin in the past but with no joy. Again during the renewal process all they were interested in doing was signing me up and saying they would direct me to faults. I waited over an hour with no replay. The past few days I have tried various methods including online chat and WhatsApp both for almost 2 hours without reply! I am at a loss!

Although I objected at the outset I was told that the cabling to my home couldn't be done any other way.. Yet I had given consent to track my driveway but rather than do that the installer wanted to do the quickest and easiest job possible. He cut a track across my lawn and then proceeded to tack the cable along my house up and around the front door and to the other side of my house. This cabling is dangerous and is a hazard.  It should never have been installed this way. But getting someone from Virgin to do anything about it is impossible.

I am at a loss as to what to do!

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    29 days ago

    Hi @Anonymous 👋.

    Thanks for reaching out to us, sorry to hear you are having issues with you package and service, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina