Forum Discussion

dawoodakram's avatar
dawoodakram
On our wavelength
27 days ago

D.D. DENIED-INSTRUCTION

My direct debit was returned unpaid. On the vigin page it shows the error - D.D denied instruction.  I was in hospital and bounced by bill as I was in a coma. When I got out I sorted it all. Paid and was told everything was setup for me again.  Now this happened.  So I now paid the bill with my card (debit) but what will happen when next bill comes will it bounce again (even though I have funds in my account now??)  thanks

Direct Debit failed
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    27 days ago

    Hi dawoodakram 👋.

    Thanks for reaching bout to us and welcome to the Community Forums, sorry to hear you have been in hospital recently. We can certainly look into your query for you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina