Cruel business contract
Dear Virgin Media Customer Support,
I am writing to express my deep frustration and dissatisfaction with the Virgin broadband service that I signed up for in April 2024. Since the day I started using your service, I have never experienced a single day of reliable internet connection. This has caused significant disruptions to my daily life, including a particularly distressing incident where I had a critical online interview that was ruined due to your network’s poor performance.
On multiple occasions, I have been forced to rely on my 3 mobile hotspot to complete tasks that your broadband should be handling. It is unacceptable that despite paying my monthly bills on time, I am receiving such a terrible service that is far below the standard I was promised.
I have contacted your customer support team more than four times to report these issues. Each time, I was reassured that the problem would be resolved, or someone will reach out to me, yet no improvement has been made. I feel that my concerns have been ignored, and I am now at the end of my patience, I think way forward should be reporting to any regulating authorities, this is pure fraud where I pay a whopping £28 monthly for nothing
I migrated to Virgin from TalkTalk where I paid £36 for early termination of contract, where I had an excellent experience, purely based on referrals and family influence I moved to virgin. Unfortunately, I regret this decision, as the service I am currently receiving is subpar, to say the least.
I am requesting immediate action to resolve these ongoing issues. If the service does not improve promptly, I will have no choice but to consider terminating my contract and seeking compensation for the months of unreliable service that I have endured.
Please treat this matter with the urgency it deserves and provide a solution at the earliest convenience. I expect a prompt response outlining the steps you will take to rectify this situation.
Thank you for your immediate attention to this matter.
Sincerely,