Credit Report Dispute
Dear Virgin Media Customer Service,
I hope this email finds you well. I am writing to bring to your attention an urgent issue I have recently discovered on my credit report.
Upon reviewing my credit report, I noticed that an adverse credit mark has been placed by Virgin Media. I am writing to dispute this action as I believe it may be a mistake or a misunderstanding.
I have been a loyal customer of Virgin Media for for over 5 years with a number of accounts open, and I have always strived to maintain a positive financial relationship with your company. To my knowledge, there are no outstanding issues, unpaid bills, or disputes that would warrant such a negative impact on my credit history.
I kindly request that you investigate this matter promptly and provide me with a detailed explanation of the circumstances leading to the adverse credit marking. Additionally, I would appreciate it if you could take the necessary steps to rectify this situation and have the adverse credit mark removed from my credit report.
Please understand that a negative impact on my credit history can have serious consequences, and I am eager to resolve this matter as quickly as possible. I kindly ask that you assign a representative from your team to contact me to discuss and resolve this issue.
I appreciate your prompt attention to this matter and your assistance in resolving what I hope is a simple misunderstanding. Thank you for your understanding, and I look forward to a swift resolution.