Contract renewal hasn’t gone through - services disconnected

Hi Aleantonio99 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear about your experience with a one-touch-switch issue. 

Once a one-touch-switch order to cancel your services and move to another provider has been placed, we can't change or cancel this - along with any of the moving details. You have to cancel the installation/switch with the new provider you would be moving to. Did you notify Sky that you no longer wished to switch, and cancel the installation?

We are limited in these kinds of cases due to the processes and legislation surrounding one-touch-switch. It's not quite like a regular disconnection. On this basis, it's likely we wouldn't be able to re-active your existing account due to the switch, so you'd probably need to start your journey again as a new customer. 

We sadly can't take new sales orders via this platform so you are best giving the sales team a call via 📞0800 183 1234 to place a new order. 

Let us know if you did cancel the switch, and we can always help get a complaint raised with a formal record of your feedback if needed! Thank you for your patience and understanding in the meantime! We appreciate it's not an ideal situation. 🌞

I’m in the same situation. 
Apparently cancellation trumps everything. They most likely won’t even honour the renewal prices either. 

I was told to be reconnected it could take anywhere between 1 & 3 days - that was 5 days ago…

I’ve read a similar thread on here where one customer was reconnected the same day (dealt with via what’s app) so I think it’s the luck of the draw and getting someone who doesn’t hate their job / likes to help the public  

I’m giving it until tomorrow and if I’m still not reconnected I’ll look elsewhere. You might want to do the same to save your sanity. 

This whole situation is completely manufactured by Virgin. They give you an astronomical price that your contract will jump up to and when you call to renegotiate you end up speaking to a representative who has no interest in getting you a better price. It’s an incredibly frustrating experience.