Contract renewal hasn’t gone through - services disconnected

Hi,

I was going to cancel my services and move to Sky and notified Virgin 30 days ago. On August 29th I received a recontract offer that I accepted, got my new services activation date, order documents, and order summary.

Despite this, my services have still been deactivated and I’m now left with no internet or TV and without any further communication.

Has anyone else experienced this and what are the steps to get this resolved?

Thanks