Hi
Ordered M500 yesterday with a starting price of £20.99.
Received the contract today with a starting price of £21.99.
How is this even possible to get wrong when I've literally signed up less than 24 hours prior at £20.99 starting price?
If anyone is able to assist that would be greatly appreciated.
Thank you Jordan
By pre-contract do you mean the "Virgin Media Contract Summary Sheet" usually emailed on order and a day or so before the actual contract?
That is an OFCOM requirement to summarize the contract in order to save customers from having to read the contract.
If it is that document that differs from the actual contract, and you don't get it sorted, I would raise an official complaint. I've had the same happen, and it took an official complaint to sort it out.
Yes that is the document I received so glad to hear it isn’t just an isolated issue.
Will look into raising a complaint if it doesn’t get resolved soon.
There's a long history on here of contracts not being what was agreed. You may get a VM person picking this up and offering to help. Remember that you have 14 days to cancel if you are not happy, and that only starts after you are connected.
You're lucky. I managed to sign up for 18 months at £28.99 a month.
First projected bill £66. That only took 18 hours to get wrong.
Now sorted. When my contract ends I'm off to join Plusnet with their UK call centres.
Woeful. Looks like ive not got the worst deal ever.
Glad you got yours sorted eventually!
