Forum Discussion

jomogg's avatar
jomogg
Tuning in
2 months ago

Contract confusion

Online via my PC it said I was out of contract. Then I phoned and I was told I was on a 'Rolling Credit' for another 10 months. The PC website demanded a new contract so I checked out the pages it led me to but APPROVED NOTHING

Then I received an email about an 18 month pre-contract, which I have not initiated. I do not want this new contract whilst I have the existing arrangement

I am now in complete confusion. There is nobody reliable to speak to nowadays by phone it seems. Your website has no clear information about my contract either.

I am very happy with the monthly amount I am paying, but why different information on your website, different information on the phone, and now an inexplicable email.   I have just recovered from a serious Head Injury and all this is causing me additional stress and I am now 80+ too....Why cant we have Virgin Media accounts Phone nos to access UK based staff as it would probably make life simpler...I feel so sad about all this confusion...Can anybody from Virgin assits me please...Thanks...Im John

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 months ago

    Hey jomogg, thank you for reaching out and I am so sorry to hear about this contract issues.

    I've taken a look and I can see you've spoke to the team since this post, did they help at all?