Confusion with clarity in Virgin TV recontracting.
Hi
I have recently renewed my Virgin TV and Broadband contract. My new TV/Broadband contract is comprised of Maxit TV, TNT Sports (add-on), TV 360 Box, TV 360 Mini Box (hard wired by cable to main box), M250 Broadband, Phone line rental/weekend chatter/Voicemail (free add on). I am confused about a couple of things
My contract seems to include an additional box (which we do not have or asked for)
In My Virgin App (on my phone) there is a section "Package details" which I cannot find when I log in on a PC. This section includes my contract start date; end date; payment total. It also has a section on "Extra devices" which lists 1xVirgin TV 360 Box (£5 per month); 1xVirgin TV 360 Mini box (£5 per month) and 1xSuper Hub 5 (£0 per month).
Do Virgin charge £5 for their 360 TV Box, which I thought is part of Maxit TV package? I understand the charge for the TV360 Mini box.
Why is the additonal box included when we don't have one.
Why does the content from My Virgin on my phone app not mirror the content on my PC?
Many thanks if anyone can answer my queries
KDM