Forum Discussion

benks65's avatar
benks65
Tuning in
3 months ago

Confirm cancellation

Hi,
I've just moved to Sky, but besides a couple of emails from Virgin saying they are sorry I am leaving, I have had no confirmation from them about my cancellation date. Can someone from the forum team please assist me?
Thanks

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Did you use the new OTS service to do the move?

  • Yes, the move was sorted via Sky, but I thought I would have had something from Virgin.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Not sure, the OTS is supposed to be "hands off" but as it's in it's infancy who knows?  Hopefully a VM Mod will pick this up and let you know for sure.   Also please report back when it's all done, so others can get the information.

      • benks65's avatar
        benks65
        Tuning in

        Just this minute I have received an email from Virgin about sending my equipment back to them, so it should be OK now.