Compensation

In October I had loss of TV service and intermittent problems with internet connection for over a week,a home visit arranged for engineers to do home visit as after several attempts by myself and Virgin the issues could not be fixed remotely,the engineer did not appear.  Contacted call centre who told me I had wrong date,it was the following day but that had been cancelled as problems had been fixed remotely.  I have had several conversations with various people,each one promises that this dealt with.....it hasn't.  How do I escalate this complaint as I am getting nowhere,all written correspondence tells me is my problem has been sorted.  I lost a days pay to wait in for an engineer to come and not TV service.  Eventually had a home visit,engineers replaced cables etc within my home. Disgusted with customer support and been held hostage due to early exit fee to cancel services.