The_Red_Silence
23 days agoOn our wavelength
Compensation payment.
Hello
Last Thursday the 17th April at 13:34 I contacted Virgin media call centre because I'd received an email apology for loss of service earlier in the month.
After much conversation, the advisor closed my concern with a promise of £20 credit applied to my current bill, which is due to come out on the 2nd of next month.
The app now shows no credit from what I can see to adjust my bill.
Could I ask if a moderator could look into this and see if the credit has been applied please or advise on how to proceed.
It's a little difficult to call them over the next few days due to my work.
Thankyou
Chris