Forum Discussion

LetMeCancel1's avatar
LetMeCancel1
Tuning in
2 years ago

Clue is in my name... all i want to do is cancel.

I've spent two days on the phone, WhatsApp, and web chat and am getting nowhere.

Spoken to one person in India after being on hold for an hour who was useless, put me back on hold for another 45 mins until a recorded message told me no one would be answering me and to try again another time.

WhatsApp tells me the humans are resting, as does Web chat.  

Short of taking a day off work to sit on hold and hope to speak to someone, which I have no cause to believe I will, what am I supposed to do?

I see Virgin are being investigated for this exact issue and rightly so

    • LetMeCancel1's avatar
      LetMeCancel1
      Tuning in
      2 years ago

      I've read that and don't want to send a letter.  I want confirmation from someone of cancellation.  I have no faith at all that I'll get this be writing to them

      • carl_pearce's avatar
        carl_pearce
        Community elder
        2 years ago
        LetMeCancel1 wrote:

        I've read that and don't want to send a letter.  I want confirmation from someone of cancellation.  I have no faith at all that I'll get this be writing to them

        Nothing else you can do then (The VM team on here don't deal with cancellations).

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Why not just send a letter, if you send it registered and signed for you are totally covered if VM do not terminate your contract. Just make sure it contains your address and VM account number. 

    Virgin Media, Sunderland, SR43 4AA

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 years ago

    Hi LetMeCancel1,

    Thank you for reaching out to us in our community and welcome, sorry to hear you wish to leave and have been unable to speak to us, when giving your 30 days notice this can be done, by calling our Customer Relations on either 150 from a Virgin Landline or 0345 454 1111 from any other phone, options 1,3 then 4, calling Customer Services will mean you will need to be transferred,  Via WhatsApp: +44 7305 327 112 or in writing: Please use the address in our Terms & Conditions.

    I will be more than happy to help, please look out for the white envelope to accept a private chat.

    Regards

    Paul.