cheque from 2017 never refund

Question

Hi,I had contract with virgin back in 2017, when I left my address back in that time I closed my contract with virgin. Recently I had family member visiting our old address and in old letters there was cheque for my refund that I was not informed for so many years. I payed bills using bank account and I expected to get any refund using bank account too. As it stands virgin is still owning me that money and I looking to get them back?I heard there are many people in similar situation. This seems quite deliberate from Virgin trying to chip away some £ issuing cheques to addresses people no longer live not informing them and hence never refunding what they own.Any advice ?

Cardiffman282 · Answer

Maybe. There is provision for this at N16 of the Ts and Cs. I have asked on the forum before how much has been donated and to which charity but was met with silence from the VM forum team.&nbsp;

Cardiffman282 · Answer

See https://community.virginmedia.com/t5/Forum-Archive/Refund-cheque-reissue/m-p/4967550#M3031108&nbsp;

thomas90 · Answer

Oh so are we saying me refund went to some charity without ever asking me ? xD

thomas90 · Answer

This really sounds like fraudulent actions taken from Virgin at the end of contracts. What would be rationale of them blind sending cheques if they could just return to users bank accounts right away ? Would it not be the case for&nbsp;ombudsman as it seem to be wider practice by Virgin?

Cardiffman282 · Answer

Funnily enough BT manages to refund electronically&nbsp;https://www.bt.com/help/account-and-billing/i-m-in-credit-with-bt---how-long-do-i-have-to-wait-to-receive-my

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cheque from 2017 never refund

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