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TFPOMR's avatar
TFPOMR
Joining in
6 hours ago

Chasing up order

Finally got around to negotiating a better deal, a couple of weeks back, after far too long paying way too much.

As part of the conversation, I'm getting a new Hub and a new TiVo box (mine is ancient).

The new Hub arrived a couple of days before Christmas, but there's no sign of the TV box.

I've tried phoning and using web-chat, but am getting no sense - and I have no orders showing at My Virgin Media.

Any suggestions? Is it just stuck in a distribution centre until the New Year, or do I need to mither VM?

1 Reply

  • Muhammod_I's avatar
    Muhammod_I
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi TFPOMR,

    Thanks for informing us of this and we're sorry to hear about your delayed delivery.

    To investigate this further, we'd like to send you a private message so we can get to the bottom of this.