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Chris1071's avatar
Chris1071
Joining in
4 months ago

Chased for bill not due!

Right.

I'm starting to get really quite frustrated with Virgin media!!

After cancelling my account in my cooling off period after a catalogue of issues you then decided to bill me an early exit fee of nearly 700 pounds! 

I have called about this early exit fee and have been assured it has been credited after a callback from a manager yesterday!

You are now sending me chaser emails advising me my bill is overdue and to make a payment! This is becoming absolutely out of hand now! If this issue is not resolved I will be contacting the regulator. On top of this, should this 'missed bill' have an adverse effect on my credit score. Virgin media will be liable

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Chris1071 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with a bill that you have received. So that we look into this for you we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina