Forum Discussion

Chris1071's avatar
Chris1071
Joining in
12 days ago

Chased for bill not due!

Right.

I'm starting to get really quite frustrated with Virgin media!!

After cancelling my account in my cooling off period after a catalogue of issues you then decided to bill me an early exit fee of nearly 700 pounds! 

I have called about this early exit fee and have been assured it has been credited after a callback from a manager yesterday!

You are now sending me chaser emails advising me my bill is overdue and to make a payment! This is becoming absolutely out of hand now! If this issue is not resolved I will be contacting the regulator. On top of this, should this 'missed bill' have an adverse effect on my credit score. Virgin media will be liable

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    12 days ago

    Hi Chris1071 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with a bill that you have received. So that we look into this for you we will need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina